Digitalization of CGI’s Utility Solutions Portfolio Transforms Clients’ Decision-making Capability and Workforce Productivity

CGI announced new digital enhancements to its next-generation Pragma utility portfolio of solutions. The new digital features enable intelligent automation of critical processes in the outage management life cycle to improve decision support, while providing field technicians with leading-edge mobile tools for increasing workforce productivity and customer satisfaction. The Pragma solutions portfolio now includes PragmaCAD, PragmaFIELD, PragmaLINE and PragmaScout.

“Network outages can be very challenging for utilities providers,” said David Hotte, Vice-President for CGI’s Utility Solutions. “Clients need advanced digital solutions to support cross-functional workflows—from the collection of outage data to communications to and from the field. Providing an accurate flow of information and real-time updates helps them better manage and improve outage and restoration response as well as overall workforce performance.  Through our end-to-end digital solutions set, we help clients digitize their environment to address evolving customer and mobile workforce demands.”

The new PragmaFIELD solution is a sophisticated mobility platform developed with the latest HTML5 technologies. Integrated with CGI’s PragmaCAD enterprise mobile workforce management solution, PragmaFIELD supports seamless, web-enabled mobility—anytime, anywhere. The solution delivers the device-agnostic flexibility required for today’s “bring your own device” (BYOD) environment.

To meet growing utility customer demands for improved service reliability and customer service expectations, CGI’s PragmaLINE outage and network management solution features was redesigned with an intuitive user interface to put the power of anytime, anywhere information into the hands of customers with current, interactive service/outage data.

PragmaSCOUT, CGI’s new mobile damage assessment application, delivers on-the-ground situational assessments of storm-impacted areas so utilities providers can respond more quickly to power issues.

CGI’s new Pragma portfolio features are the result of a four-year research and development program conducted in partnership with the Computer Research Institute of Montreal (CRIM), an effort recognized at the 2015 Innovation Awards Gala late last year in Montreal where CGI won top honours in the Technological Partnership category. The event was sponsored by the Association for the Development of Research and Innovation in Quebec (ADRIQ), an organization supporting innovation and commercial success resulting from technological collaborations.