South Africa’s TymeBank Chooses Finn AI for Conversational AI

Finn AI, the world’s leading AI-powered conversational banking technology provider, announces that TymeBank in South Africa has launched Max, a financial fitness coach within their TymeCoach offering.

TymeBank partnered with Finn AI to develop Max, a conversational assistant dedicated to helping consumers learn about their money including how they can enhance their financial profile, improve their credit score, and get ahead using goal-based savings. Max is available within the TymeCoach Android and iOS Apps as well as in Facebook Messenger and Facebook Messenger Lite.

“Emerging markets are frontrunners in the digital banking race,” said Jake Tyler, CEO of Finn AI. “TymeBank is right at the forefront of this wave, bringing intuitive, easy to access, low cost banking to consumers that have been underserved for far too long.”

TymeBank is leading the way in its use of technology to reach a broader base of consumers. Because TymeBank is mobile-first and has no branches, it can offer much lower fees than rivals, passing cost savings on to consumers. Customers can set up an account online or in person at one of over 730 automated bank kiosks located in Pick n Pay and Boxer supermarkets. TymeBank launched in February 2019 and has already opened over 180,000 consumer accounts.

“By partnering with Finn AI, TymeBank can offer highly personalized services to our customers, without the high cost,” said Coenraad Jonker, Acting Chairman of the Board of TymeBank (Tyme Bank Limited). “Finn AI has been an excellent partner in helping TymeBank design and build conversational services which will make our customers lives so much easier, and we’re working closely to integrate their technology in new ways, such as using AI to simplify online account origination.”

Consumers are demanding a better digital, self-service experience that includes mobile-first, always-on, personalized engagement channels. Jonker added, “We broke the banking mold because it didn’t fit our market—so we built our own. It’s customer-centric, intelligent, and it’s helping South Africans enhance their financial wellbeing.”